Support

Common things

I paid but Pro is not unlocked

Open the app, go to Profile, and use Restore purchases. Make sure you are signed in to the same App Store or Google account you bought with. If it still does not unlock, email us with the store receipt and we will sort it out.

How do I cancel my subscription?

Subscriptions are billed by the App Store or Google Play, so cancellation happens there, not in AlgoFox. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Google Play app, tap your profile icon, then Payments and subscriptions. We cannot cancel it for you, and deleting your AlgoFox account will not cancel it either.

I forgot my password

Use Forgot password on the sign-in screen and we will email you a reset link. If it does not arrive within a few minutes, check your spam folder, then email us.

I want to stop the reminder emails

Every reminder email has an unsubscribe link at the bottom, and one click is enough. You can also turn reminders off in the app under Profile.

I think a lesson is wrong

Please tell us. Send the course, the lesson name, and what you expected instead. Content corrections are the fastest kind of bug for us to fix.

I want to delete my account

You can do it yourself, immediately, from Profile in the app. If you no longer have access to the app, the account deletion page explains the alternative and exactly what gets removed.

Reporting a security issue

Email hello@algofox.app with "security" in the subject line and describe what you found. Please give us a reasonable chance to fix it before disclosing it publicly.

Also useful

• Privacy policy, what we collect and who processes it
• Terms of use, subscriptions, acceptable use, and liability
• Delete your account, how it works and what happens